1. Privacy Policy
    We do not store customer credit card details nor do we share customer details with any 3rd parties
  2. Delivery Policy
    We aim to send all CDs out by first class post within 48 hrs of receipt of order excluding Public Holidays
  3. Refund/Cancellation Policy.
    We are happy to refund the cost of a CD if it is returned to us unopened and in the original wrapping. Sorry but shipping charges cannot be refunded.
    If you wish to cancel an order for a CD and change it to one for an mp3 download please let us know. This is easily done and we will refund the difference . The mp3 will be delivered to you by a reliable digital download service. Mp3 downloads are not returnable for technical reasons. It is therefore very important that you read the description of your selected track to make sure it is age appropriate and right for the particular issue.
  4. Contact Us
    Please contact us by email on john.hudson@firstwayforward.com or by post to Firstwayforward, 13 River Grove Park, Beckenham, BR3 1HU, UK. Our phone number is + 44 (0)20 8402 1928
  5. Products and Pricing
    As per the web site www.firstwayforward.com
  6. This is a partnership trading under the name of Firstwayforward
  7. Copyright
    The contents of our website are protected by copyright laws. Images and information from the website may only be used by prior agreement with Firstwayforward.
  8. Description Of Products
    We do our best to make sure that the specification and description of our products is as accurate as possible. We reserve the right to make changes or updates when necessary.
  9. Disclaimer
    The products offered on our website are to promote your well being and aid relaxation. No statement or claim should be construed that the products offered on our web site are intended for cure, prevention or diagnosis of any medical condition or disease. If you are suffering with any ailment, illness or condition and are unsure we recommend that you check with your GP.
  10. Downloads
    It is the customer’s responsibility to back-up and save all mp3 downloads to their chosen device upon receipt. Firstwayforward at its discretion will only send replacement links for a period of up to twelve months from the purchase date.